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Date: Jan 13, 2018

Location: Port Lavaca, TX, US

Job Summary:

The Rental Coordinator’s primary function is managing and processing the branch’s rental/sales along with dispatching assignments to drivers. Must fully support company vision and team culture.

Primary Responsibilities:
  • Answer incoming calls from customers to take their order(s) for equipment. Always provide exceptional customers service and assist customer with questions concerning equipment. Always offer additional items – i.e. berms, hoses, etc.
  • Coordinate activities with sales and customer to prepare documentation for Customer Contract set up, shipping, and return
  • May distribute daily assignments to Drivers
  • Ensure that all returned and/or off-rented equipment is properly documented
  • Responsible for maintaining branch inventory of all equipment. Coordinate equipment with the shop. Locate equipment when necessary
  • Responsible for tracking all tank washes
  • Provide back up support to other team members in the office as necessary
  • Assist team members with questions or any help they may need
  • Suggest ideas and ways to improve branch efficiency
  • Other duties as assigned
Equipment Used:
  • Computer, telephone and electronic office equipment
  • MS Office Suite – with an emphasis on Excel
  • Access the company’s internal systems including, Salesforce, Results, Intranet, Descartes, bank websites, e-invoicing and chat software
  • Salesforce and Results
Experience/Education:
  • High School Diploma or equivalent preferred
  • 2+ years of experience in rental industry, customer service, or billing, preferred
  • Exposure to standard concepts of scheduling and dispatching
  • 1+ year of Customer Service Experience
  • Exposure to DOT and state specific safety regulations helpful
  • Communicate clearly: verbal and written
  • 1-2 years of data entry experience
  • Strong MS Excel experience preferred

Mobile Mini, is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.  Mobile Mini takes affirmative action in support of this policy to employ and advance in employment individuals who are minorities, women, disabled, and veterans. Disclaimer:  The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.


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