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Service Desk Analyst

Date: Aug 14, 2019

Location: Phoenix, AZ, US

Company: Mobile Mini

Come grow with us! We’re motivated to keep growing our business with new top talent. It’s our people that make it happen! If you’re looking to add value to a growing IT team, you may be interested in our Service Desk Analyst role. Read on!

What You’ll Do as a Senior Service Desk Analyst/Lead:

  • Work within the defined Incident, Request, Asset and Configuration Management process.
  • Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones, and other computer and telecommunications equipment.
  • Manage support interactions through the IT Service Management System.
  • Follow-up to ensure service delivery and system integrity with end users.
  • Protect the company by handling business sensitive information with appropriate confidentiality.
  • Diagnose and resolve end user problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature.
  • Maintain desktop images and configurations to provide performance monitoring and tuning of systems.
  • Maintain inventory of installed software and manage software licensing.
  • Update tickets with accurate and timely records of work performed and resolution detail.
  • Coordinate hardware warranty repair.
  • Perform scheduled patch management.
  • Perform security management.
  • Other duties as assigned

What You’ll Need to be a Successful Senior Service Desk Analyst/Lead:

  • 3+ years of experience in a mid-sized organization, performing customer-facing/end-user technical support
  • Associate’s Degree required (or higher)
  • Active Directory—user and group administration
  • Experience with Windows Server and O365
  • Excellent organization, communication and written skills
  • Demonstrated ability to apply critical thinking to solve problems
  • A+ and/or Net+ preferred

Mobile Mini, is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.  Mobile Mini takes affirmative action in support of this policy to employ and advance in employment individuals who are minorities, women, disabled, and veterans. Disclaimer:  The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Nearest Major Market: Phoenix

Job Segment: Telecom, Telecommunications, Service Desk, System Administrator, Technical Support, Technology, Customer Service