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National Accounts Internal Mgr

Date: 06-Feb-2019

Location: Manchester, MAN, GB

Job Profile – National Accounts Manager

Location:  Haydock

Reporting to: Head of National Accounts



Job Summary:

To provide efficient customer service and administration support to the Company’s key national account customers.


Key Responsibilities:

  • Dealing with incoming calls/customer requests including hire, sale, repair and transport enquiries.
  • Supply prices in line with Company price specifications.
  • Follow up enquiries to secure orders.
  • Ensure all hire, sales and transportation contracts are entered onto the system.
  • Assist customers with invoice queries.
  • Arrange transport and repair enquiries and deal with any issues raised.
  • Support National Account Managers in the smooth running of their client base.
  • Complete all paperwork relating to hires/off hires.


    Competencies and Qualifications

  • Passionate about consistently exceeding the expectations of the customer and lives our Customer Charter.
  • Proven track record of delivering exceptional customer service.
  • Excellent knowledge of products and services.
  • Strong IT skills.
  • Ability to organise workload in order of importance and able to prioritise workload to line with the business and customer needs.
  • Excellent customer relation skills, comfortable dealing with a wide range of customers and people.
  • Ability to work in a team to encourage a supportive environment.
  • Embraces change and is open to the ideas and opinions of others.
  • Excellent communication skills, both verbal and written.
  • Experience of the construction and/or rental industries would be beneficial but not essential.


    The above list is not exhaustive and you may be required to carry out additional duties from time to time to meet the needs of the business.



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