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National Account Manager

Date: 02-Jan-2019

Location: London, LND, GB

Job Summary:

Responsible for managing the relationship and generating new business for large, complex accounts. Responsibilities include achieving sales targets, expanding existing customer relationships and executing sales plans in support of business strategy.

Principal Responsibilities:
  • Develops, manages and maintains business relationships with accounts in line with business strategy.
  • Develops growth from existing customers and new business opportunities.
  • Responsible for negotiating commercially viable terms with customers.
  • Leads, manages and coordinates communication with customers at all levels.
  • Prepare tailored presentations to key clients and deliver in a competent and professional manner.
  • Responsible for measuring customer satisfaction, delivering against KPIs for national accounts and creating action plans to improve satisfaction.
  • Coaches and mentors less experienced sales/account managers.
  • Informs and demonstrates thorough knowledge of our product specifications and services.
  • Develops account strategy and works with key stakeholders in business to achieve results.
  • Regularly carries out field visits to customer’s sites.
  • Recognise customer needs and suggest products to solve problems and create benefits for the customer.
  • Lead by example and creates a culture which reflects our Company values.
Competencies and Qualifications:
  • Previous experience in a similar role would be advantageous.
  • Passionate about consistently exceeding the expectations of the customer and lives our Customer Charter.
  • Experience in customer visits including formulating sales calls plans, gathering information and progress through the sales process.
  • Proven track record of delivering exceptional results and increase in growth in customer accounts.
  • Excellent negotiation and customer relation skills, comfortable dealing with a wide range of customers and people.
  • Confident presenter who is able to clearly communicate the strategic goals.
  • Embraces change and is open to the ideas and opinions of others.
  • Affiliation to trade associations to enhance networking and aid marketing knowledge would be desirable.
  • Strong IT skills and be familiar with SalesForce or similar CRM tools.
  • Excellent communication skills, both verbal and written.
  • Experience of the construction and/or rental industries would be beneficial but not essential.
  • Flexible and must be prepared to travel extensively within the UK.
  • Full clean driving licence.
  • The above list is not exhaustive and you may be required to carry out additional duties from time to time to meet the needs of the business.


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