Share this Job

National Account Co-ordinator Speedy

Date: 06-Jun-2019

Location: Liverpool, LIV, GB

Company: Mobile Mini

About us:

Mobile Mini are the world leading provider of portable storage solutions and supply to industries, including construction companies, retailers, manufacturers and distributors.

This is a fantastic opportunity for someone who is passionate about working in sales and has a positive and dynamic approach to their work. We are looking for an individual with good communication and problem solving skills, a resilient and tenacious member of the team with the ability to make good commercial decisions and take ownership of problems. Above all, you’ll have a track record of achievement and be able to demonstrate high levels of integrity when dealing with both customers and colleagues.

Reporting structure

National Account Co-Ordinator will have direct reporting line to the National Account Manager

Working within a customer’s office based and busy call Centre, taking incoming sales enquiries from customers and converting to an order. Promoting Mobile Mini products and services to both our valued key account customers. Account managing customers, whilst also taking incoming hire enquiries and converting to order and be able to work as part of a busy sales team. 

The ideal candidate would have some experience of the hire industry, however this is not essential as training and coaching would be provided.

Key Responsibilities:

  • Dealing with incoming calls/customer requests including hire, sale, repair and transport enquiries.
  • Supply prices in line with Company price specifications.
  • Follow up enquiries to secure orders.
  • Ensure all hire, sales and transportation contracts are entered onto the system.
  • Assist customers with invoice queries.
  • Arrange transport and repair enquiries and deal with any issues raised.
  • Support National Account Managers in the smooth running of their client base.
  • Complete all paperwork relating to hires/off hires.
     
    Competencies and Qualifications
  • Passionate about consistently exceeding the expectations of the customer and lives our Customer Charter.
  • Proven track record of delivering exceptional customer service.
  • Excellent knowledge of products and services.
  • Strong IT skills.
  • Ability to organise workload in order of importance and able to prioritise workload to line with the business and customer needs.
  • Excellent customer relation skills, comfortable dealing with a wide range of customers and people.
  • Ability to work in a team to encourage a supportive environment.
  • Embraces change and is open to the ideas and opinions of others.
  • Excellent communication skills, both verbal and written.
  • Experience of the construction and/or rental industries would be beneficial but not essential.
     
    The above list is not exhaustive and you may be required to carry out additional duties from time to time to meet the needs of the business.

What we can offer you

  • Competitive basic salary
  • Uncapped and achievable commission scheme
  • 31 days holidays, including bank holidays which will increase with service to 36 days
  • Free training and career progression plans

  •  

PERSONAL DEVELOPMENT!

We love to see our employees grow and so we invest heavily in the development of our   teams so that they can achieve their full potential. This investment is supported by our Learning and Development Team and our National Training Centre to help our employees to be the best that they can!

We love to recognise our employees and to reward them for their hard work and results and so all of our team are eligible for either our Company bonus scheme or our commission scheme. Alongside Company pension and holidays which increase with service, we also offer buy and sell holidays, childcare vouchers and free eye tests plus employee access to Perkbox so that you receive lots of freebies and huge discounts off the cinema, gym, shopping and eating out!
 

At Mobile Mini we are happy to discuss any proposals towards flexible working.

 

2019