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Assistant Dispatcher

Date: Aug 11, 2019

Location: Carson, CA, US

Company: Mobile Mini

Job Summary:

The primary focus of this position is to assist the Dispatcher in ensure the Mobile Mini Storage Units are successfully delivered and picked-up from customer sites and ensuring the drivers are following all safety and DOT regulations.

Primary Responsibilities:
  • Assist the Dispatcher in scheduling and assigning drivers and vehicles to convey Mobile Mini Units. This includes:
    1. Taking calls from the Drivers in the field and assist them with problems and delays
    2. Ensuring each Driver has the appropriate paperwork for deliveries and pick-ups and collects and records paperwork when they return
  • Communicates with customers and branch/service center sales for daily/weekly deliveries and pick-ups
    1. Notifies customers of delivery and pick-up times and coordinates any delays
    2. Handles customer inquiries regarding delivery and pick-up
    3. Notifies branch/corporate sales of any delays, changes or problems with delivery or pick-up
  • Maintains daily log files and preventative maintenance files and records the information into the appropriate systems. Ensures all daily/weekly/monthly paperwork is completed and recorded
  • May schedule service calls for branch equipment and any outside hauling agencies
  • Other duties as assigned. Regular attendance is required to fulfill the essential functions of the job.
Equipment Used and Responsibility:
  • Computer, telephone, radio and electronic office equipment
  • MS Office Suite
  • GPS and tracking software
Education and Experience:
  • High School Diploma or equivalent preferred
  • 2+ year of experience in the field or related area preferred
  • Exposure to standard concepts of scheduling and dispatching
  • 1+ year of Customer Service Experience
  • Exposure to DOT and state specific safety regulations
  • Communicate clearly: verbal and written
  • 1-2 years of data entry experience

Mobile Mini, is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.  Mobile Mini takes affirmative action in support of this policy to employ and advance in employment individuals who are minorities, women, disabled, and veterans. Disclaimer:  The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Nearest Major Market: Los Angeles

Job Segment: Developer, Outside Sales, Data Entry, Technology, Sales, Administrative