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Branch Manager

Date: 30-Nov-2018

Location: Buckinghamshire, BKM, GB

Job Summary:

Responsible for the safe operation and financial success of the branch using strong leadership skills to create a high performing team and a culture which reflects the Company values.

Key Responsibilities:

Safety

  • Responsible for creating a safety culture of high standards and safety focussed behaviours
  • Act as a role model for safe behaviour and lead by example
  • Set clear standards and expectations regarding safety and communicate them
  • Positively reinforce safe standards and behaviours, and seek out opportunities to provide recognition to those who demonstrate these
  • Spend time in both the yard and the office to understand safety challenges and to support the team
  • Use Safety Meetings, ToolBox Talks and Safety Bulletins as additional communication forums to discuss the importance of safety with the teams and to encourage continuous improvement.

Financial Performance

  • Responsible for the overall success and financial performance of the branch
  • Use commercial awareness to deliver profitable growth
  • Meet or exceed P&L budget
  • Understand importance of Return on Capital Employed (“ROCE”) and take appropriate action to ensure branch achieves ROCE targets
  • Apply business acumen to make decisions in the longer term interests of the business
  • Demonstrate accurate forecasting skills
  • Demonstrate strong cost control mindset, balancing need to achieve short term budgets with long terms needs
  • Take personal responsibility for managing the branch’s assets, ensuring that fleet is rotated, that repairs and maintenance tasks are completed on time

Leadership

  • Responsible for creating a culture within the branch that fits with the Company values, acting as a role model to reinforce these
  • Create a high performing team where high standards and performance expectations are set, measured against and achieved
  • Provide development, training and coaching to support the team to improve and drive strong performance
  • Hold regular performance reviews/discussions with the team to provide feedback on their individual performance
  • Empower teams and provide support for to make decisions, take ownership for their roles, challenge current practices and seek improvements
  • Motivate teams, praise and positively reinforce the right behaviours and good performance
  • Communicate effectively ensuring that the team have all of the information required for them to do their jobs and to understand how their role links to overall goals
  • Responsibility for recruiting and retaining the best people ensuring that we hire for character and potential

Customer Service

  • Responsible for creating a culture of high customer service so the branch exceeds the expectations of the customer
  • Ensure that the branch is responsive to customer feedback and makes changes, where required to drive improvement
  • Proactively seek improvements to the customer experience
  • Uses business acumen skills to make decisions regarding customers
  • Use Customer Satisfaction Survey to proactively identify and resolve weaknesses in product or service quality

Competencies and Qualifications

  • Be passionate about providing the best customer service
  • Strong leadership skills and people management experience
  • Previous experience in a role with P&L responsibility
  • Experience in the portable accommodation or hire industries
  • Communication skills, both verbal and written
  • Highly motivated with the desire to make a difference
  • Honest and open with customers and colleagues
  • A degree would be desirable

2018

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