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Operations Manager

Date: 27-Feb-2018

Location: Bir, BIR, GB

Operations Manager


£Competitve Salary + Company Bonus Scheme

Job Summary:


Together with the Branch Manager, responsible for the safe operation and financial success of the branch using strong people management and operational skills to create a high performing team and a culture which reflects the Company values.



Key Responsibilities:



  • Contribute towards a safety culture of high standards  and safety focussed behaviours within the branch
  • Act as a role model for safe behaviour and lead by example at all times
  • Set clear standards and expectations regarding safety and communicate them clearly
  • Positively reinforce safe standards and behaviours
  • Spend time in both the yard and the office to understand safety challenges and  to support the team in overcoming these safely
  • Consistently challenge unsafe behaviours
  • Contribute towards regular safety meetings, discussing the importance of safety with the teams and encouraging a learning culture of continuous improvement.


Financial Performance

  • Use commercial awareness to help deliver profitable growth
  • Demonstrate strong cost control mindset, balancing need to achieve short term budgets with long terms needs of the business



  • Ensure strong relationships are maintained between yard, operations and sales teams
  • Manage the branch’s team of Mobile Fitters, ensuring that all breakdowns and responded to quickly and efficiently
  • Ensure that the right units are available at the right time, and in the right condition, to fulfil customer orders, sourcing units from other branches when necessary
  • Work with the Foreman and Branch Manager to manage the branch’s assets effectively, ensuring that fleet is rotated and that repairs and maintenance tasks are completed in a timely manner
  • Carry out site assessments as and when necessary
  • Continually look for opportunities to improve processes and procedures for the benefit of our customers and the company



  • Deputise for, and provide support to, Branch Manager as and when necessary
  • Assist Branch Manager in creating a culture  within the branch which fits with the Company values, acting as a role model to reinforce these
  • Provide development, training and coaching to support your direct reports to improve and to drive strong performance
  • Hold regular performance reviews/discussions with all direct reports to provide feedback on their individual performance.
  • Empower direct reports and provide support for them to make decisions, take ownership for their roles, challenge current practices and seek improvements, creating an environment of continuous improvement.
  • Motivate, praise and positively reinforce the right behaviours and good performance across the entire branch
  • Communicate effectively ensuring that all direct reports have all of the information required for them to do their jobs and to understand how their role links to the goals of the business.


Customer Service

  • Help to create a culture of high customer service where the branch exceeds the expectations of the customer
  • Ensure that the branch is responsive to customer feedback and  makes changes, where required to drive improvement
  • Proactively seek improvements to the customer experience
  • Uses business acumen skills to make decisions regarding customers which benefit the  business as a whole
  • Work with the entire branch team to use Customer Satisfaction Survey to proactively identify and resolve weaknesses in product or service quality.



Competencies and Qualifications


  • Be passionate about providing the best customer service
  • Strong people management skills are essential
  • Experience in the portable accommodation or hire industries would be beneficial but not essential
  • Excellent communication skills, both verbal and written
  • Highly motivated with the ability and desire to make a difference
  • Positive and enthusiastic attitude
  • Honest and open with customers and colleagues at all times
  • Computer literate with good working knowledge of Microsoft Excel, Word and Outlook
  • Must be prepared to travel and work occasional weekends
  • Full clean driving licence


The above list is not exhaustive and you may be required to carry out additional duties from time to time to meet the needs of the business. This may include travelling to, and supporting, other branches where necessary.


August 2017

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